Delivery

We pride ourselves on the reliability of our delivery. Therefore we use Royal Mail as our mail partner. We do everything possible to dispatch all orders within 2 working days of receiving them but this is not guaranteed and is not possible at very busy times.

Standard Delivery Charges – UK Mainland:

• Royal Mail 48 hour delivery £3.95.
• Royal Mail 24 hour delivery £4.95.
• Postage is offered Monday-Saturdays

If you have given your phone number at the point of purchase, you will receive update and delivery text messages from Royal Mail to keep you up to date with when you package will arrive.

For a tracked service please contact our team via email and this can be arranged.

Although we use the best UK couriers, delivery cannot be 100% guaranteed due to the impact of factors outside of our control such as weather disruption, strikes and occasional problems with drivers on a local depot level. If your order has NOT been received within FIVE WORKING DAYS please email us at info@kpequestrian.co.uk as soon as possible and we can help resolve the problem. 

Please note that once your order has been placed, we are unable to make any changes to your order. 

Be aware that if an instruction is given to Royal Mail to leave an order in a safe place without a signature, this will be done so entirely at your own risk and should the parcel go missing then we or our couriers cannot be held liable for the missing parcel. Please note that if the courier does not deem it completely safe to leave your order without a signature then they will not do so.