Terms & Conditions.
- Overview
1.1 What do these terms cover? These are the terms and conditions on which we supply products to you, whether these are goods, services, or digital content.
1.2 Why you should read them? Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us via email to discuss.
- Company information & how to contact us
2.1 Who we are.
We are KP Equestrian LLP, a company registered in England and Wales. Company Registration Number is OC434396 and our registered office is at West Cottage, Worthing Road, Dial Post, West Sussex RH13 8NS.
2.2 How to contact us.
You can contact us by emailing us at: info@kpequestrian.co.uk.
2.3 How we may contact you.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.
- Our contract with you
3.1 How will we accept your order? Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 What if we cannot accept your order? If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. If at the point of ordering you have been charged, we would refund you. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
- Our Products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible because our products are handmade, all sizes, weights, capacities, dimensions, and measurements indicated on our website have a 2% tolerance.
4.2 Product packaging may vary.
The packaging of the product may vary from that shown in images on our website.
- Your right to make changes
5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. We can change a size or colour of the same product on an order that has been placed, but we cannot change to a different product. We are unable to combine orders together and refund postage.
If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract, and cancel the order (see clause 8 - Your rights to end the contract).
- Our right to make changes
6.1 We reserve the right to make minor changes to the products. We may change the product:
6.1.1 To reflect changes in relevant laws and regulatory requirements.
6.1.2 To implement minor technical adjustments and improvements. These changes will not affect your use of the product.
6.2 Updates to digital content.
We may update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
- Delivery
7.1 Delivery costs - the costs of delivery will be as displayed to you on our website.
Currently KP Equestrian are only shipping within the UK & to Northern Ireland.
7.2 When we will provide the products.
During the order process we will let you know when we will provide the products to you. We will either deliver them to you as soon as reasonably possible or we will contact you with an estimated delivery date or to agree a delivery date.
If there is an urgency for requirement of the products you can email info@kpequestrian.co.uk & we will try to accommodate your request, within the restraints of our postal partner.
7.3 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you are not at home when the product is delivered.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave instructions informing you of how to rearrange delivery or collect the products from a local depot.
7.5 If you do not re-arrange delivery.
After a failed delivery, if you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 will apply.
7.6 If you do not allow us access to provide services.
If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10 will apply.
7.7 Your legal rights if we deliver goods late.
You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods, then you may treat the contract as at an end straight away if any of the following apply:
7.7.1 We have refused to deliver the goods.
7.7.2 Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
7.7.3 You told us before we accepted your order that delivery within the delivery deadline was essential.
7.8 Setting a new deadline for delivery.
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 Ending the contract for late delivery.
If you do choose to treat the contract as at an end for late delivery under clause 7.7 or clause 7.8, you can cancel your order for any of the goods or reject goods that have been delivered. If the goods have been delivered to you, you must either return them, post them back to us or (if they are not suitable for posting) allow us to collect them from you.
7.10 When you become responsible for the goods.
The products will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
7.11 When you own goods.
You own a product which is goods once we have received payment in full.
7.12 What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the products to you, for example, your post code in order that we can verify your location and telephone number for the carrier etc. We will contact you by phone or in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13 Reasons we may suspend the supply of products to you.
We may have to suspend the supply of a product to:
7.13.1 deal with technical problems or make minor technical changes;
7.13.2 you have provided us with the wrong post code;
7.13.3 update the product to reflect changes in relevant laws and regulatory requirements;
7.13.4 make changes to the product as requested by you or notified by us to you (see clause 6)
7.14 Your rights if we suspend the supply of products.
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 6 weeks in any 6-month period, we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 6 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.15 We may also suspend supply of the products if you do not pay.
If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.5). We will not charge you for the products during the period for which they are suspended.
- Your right to end the contract
8.1 You can always end your contract with us.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11.
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2.
8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
8.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.5 or clause 8.6.
8.2 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at 8.1.1 to 8.1.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6).
8.2.2 We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed.
8.2.3 There is a risk that supply of the products may be significantly delayed because of events outside our control.
8.2.4 We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons.
8.2.5 You have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.7).
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you do not have the right to change your mind. You do not have a right to change your mind in respect of:
8.4.1 Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
8.4.2 Any products which become mixed inseparably with other items after their delivery.
8.5 How long do I have to change my mind?
How long you have depends on what you have ordered and how it is delivered.
8.5.1 For goods you have bought: You have 14 days after the day you (or someone you nominate) receives the goods, unless Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for our collection service is completed when we have finished providing the service and you have paid for it. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct a sum from that refund (or, if you have not made an advance payment, charge you) as compensation for the net costs we will incur because of your ending the contract.
- How to end the contract with us
9.1 Tell us you want to end the contract.
To end the contract with us, please let us know by doing one of the following:
9.1.1 Email. Email us at info@kpequestrian.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.1.2 By post. Simply write to us at: KP Equestrian, West Cottage, Worthing Road, Dial Post, Horsham, West Sussex RH138NS including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at the address above or allow us to collect them from you at a fee of £10 (including VAT) per box. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
All customers may return items for a refund only.
9.3 When we will pay the costs of return:
9.3.1 If the products are faulty or misdescribed.
9.3.2 If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
9.4 How we will refund you. We will refund you the price you paid for the products, by the method of payment used. However, we may make deductions from the price, as described below.
9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
9.5.1 We may reduce your refund of the price to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns Page for information about what handling is acceptable and examples. We will not refund until the goods have arrived at our address for inspection.
9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
9.7.1 If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see clause 9.2.
9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
- Our right to end the contract
10.1 We may end the contract if you break it.We may end the contract for a product at any time by writing to you if:
10.1.1 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, postcode and telephone number
10.1.2 You do not, within a reasonable time, allow us to deliver the products to you;
10.1.3 You do not, within a reasonable time, allow us access to your premises to supply the products.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you a fee as compensation for the net costs we will incur because you are breaking the contract.
10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 2 Working Days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
- If there is a problem with the product
11.1 How to tell us about problems.
If you have any questions or complaints about the product, please contact us via email at info@kpequestrian.co.uk
11.2 We are under a legal duty to supply products that are in conformity with this contract. A summary of your key legal rights in relation to the product can be found at the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms will affect your legal rights.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us.
- Price & Payment
12.1 Where to find the price for the product.
The price of the product (which includes VAT, unless exempt) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 Gift Voucher use terms.
If using a gift voucher to purchase goods please find the terms and conditions as follows:
12.2.1 Gift vouchers are redeemable in the checkout area against any merchandise online at www.kpequestrian.co.uk
12.2.2 Gift vouchers cannot be redeemed with any of our retailing stores or at shows.
12.2.3 Gift vouchers cannot be exchanged for a cash amount.
12.2.4 Gift vouchers can be replaced if lost, stolen or damaged, at our discretion providing proof of purchase can be supplied.
12.2.5 Gift vouchers cannot be returned or refunded, except in accordance with your legal rights.
12.2.6 KP Equestrian reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
12.2.7 KP Equestrian reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.
12.2.8 Gift vouchers are issued by KP Equestrian, registered office West Cottage, Worthing Road, Dial Post, Horsham West Sussex RH138NS.
12.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.4 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.5 When you must pay and how you must pay?
12.5.1 When ordering goods, you must pay for the products before we dispatch them.
12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know.
- Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- Your personal information
We may use your personal information. We will only use your personal information as set out in our Privacy Policy.
- Other important terms
15.1 We may transfer this Agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15.6 The Consumer ADR Regulations 2015 Provide that all trades must provide consumers with details of an alternative dispute resolution service for instances when complaints cannot be settled directly between the trader and the consumer. The Regulations do not make participation in the ADR scheme mandatory for traders; however, they do apply to traders who sell directly to consumers. The trade must point the customer to a certified ADR scheme in the event they cannot resolve a dispute in house (www.retainadr.org.uk) which is a government approved scheme.
